Be My Guest. English for the Hotel Industry. Student's Book. Part 1

Cambridge University Press, English, ISBN: 0521776899, September 30, 2002, PDF + MP3.Be My Guest is a language course for in and pre-service students of Hotel English at the elementary to lower intermediate level. It consists of Student's Book, Teacher's Book and audio material on audio CD. Written by an author who has considerable experience of teaching this kind of student in France, it focuses on building fluency and vocabulary, and improving grammatical and pronunciation accuracy. The 15 units of the course are each divided into two easy-to-use double page spread lessons and cover the range of communicative situations that hotel workers may find themselves in.
Be My Guest meets the needs of the following personnel: receptionist, porter, bar person, chambermaid/ room attendant, housekeeper, concierge/commissionaire, management trainee, waiter/waitress.
The 15 units deal with different work situations, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests' problems, writing short e-mails and letters, suggesting places to visit, and explaining how things work. The focus throughout is on the language which hotel workers need to understand and use in their work.
Students systematically practise speaking, listening, reading and writing, with regular consolidation of the new language in the lesson.