Dealing With Difficult People
Brinkman, Dr Rick, Kirschner, Dr Rick, Kirschner, Richard E
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
Categories:
Year:
2006
Publisher:
McGraw-Hill Publishing
Language:
english
Pages:
128
ISBN 10:
0071487158
ISBN 13:
9780071487153
File:
PDF, 1.33 MB
IPFS:
,
english, 2006