Dealing with Difficult People

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Self-Help, Relationships & Lifestyle - Relationships
Dealing with Difficult People

Dealing with Difficult People

Name: Dealing with Difficult People
ISBN: 9781633696099

Tony Schwartz, Mark Gerzon, Amy Gallo, Holly Weeks

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At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

Categories:

Self-Help, Relationships & Lifestyle - Relationships

Year:

2018

Publisher:

Harvard Business Review Press

Language:

english

Pages:

155

ISBN 10:

163369609X