iPod & iTunes For Dummies (For Dummies (Computer/Tech))

When I first order your product, it was advertised including a DVD. I got the books without the DVD's. I was the asked to return them, which I did, but to my surprise, the second shipment did not include the DVD's either. I have complained several times, but the only answer I got,is that the the product was mistakenly advertised. This is not my fault, so all I need back from you is to send me the missing DVD's. A lady by the name of Sandhya A., has just been so stubborn as to understand that a customer is always right, when a marketing or advertising mistake has been made. All I need now is for you to send me the 2 DVD's. Thank you.