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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process
Jay R. GalbraithHow much do you like this book?
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Designing the Customer-Centric Organization offers today???s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
Categories:
Year:
2005
Edition:
1
Publisher:
Jossey-Bass
Language:
english
Pages:
208
ISBN 10:
0787979198
ISBN 13:
9780787979195
Series:
Jossey Bass Business and Management Series
File:
PDF, 1.35 MB
Your tags:
IPFS:
CID , CID Blake2b
english, 2005
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