Customer Once, Client Forever: 12 Tools for Building...

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Customer Once, Client Forever: 12 Tools...

Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships

Name: Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships
ISBN: 9780938721826

Richard A. Buckingham

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(Kiplinger Books) A presentation of all of the necessary steps businesses should take in order to ensure that their clients keep coming back. A guide to being the best at customer service, with an emphasis on fostering repeat business and customer referrals. Twelve tools for maintaining and strengthening customer relationships. DLC: Customer services--United States.

Categories:

Business & Economics - Sales & Marketing

Year:

2001

Edition:

1st

Publisher:

Kiplinger Books

Language:

english

Pages:

300